cc set button

[eolon]

The button cap to set my cruise control has just started to pop off the stalk at odd intervals.  The little hooks on the cap are not broken or cracked, but when I put it back on, it is fine for anywhere from 5 minutes to a couple of hours and then it pops off and shoots across the car and I have to go looking for it.

I think my unit is over 2 years old, I don't remember when I bought it, so it may not be under warranty, but could you help me fix it so the cap stays on?

Thanks, and

Best Regards,

e

[admin]

Hi.  Email sent!

[DowneasTTer]

I have the same problem. The little keyed tabs on the end of the switch are fine. The tabs are not broken off. However, in the past few months I have returned to the car only to find the button missing from the stock. I think this must be a defective switch. However, when I called today I was told it was out of warranty since I paid the big buck back in 08.  So I guess no more CC for me.

[admin]

It is true that the warranty for the unit is 2 years.  It is a comprehensive warranty covering all aspects of the kit for a full 2 years.  Most automotive electronics have NO warranty at all, because of the potential for installer error to cause damage.  Those that do, are typically 30 to 90 days.  And almost all of them cover only the main components.  But ours is a comprehensive policy for a full 2 years, which I think most people would agree is more than reasonable.

I spoke to Steven and he confirmed he talked to you and informed you that if your unit was purchased more than 2 years ago, which you seem to have confirmed, that a nominal charge would apply for a replacement switch.  They are available on his website here.

Art

[bmilberg]

Mine just popped off yesterday and will not stay back on- one of the two little prongs seems to be 'flexible' while the other is 'stiff'. 

Can I just get a new molded piece and push it back on or is more involved?

Mine was one of the first batch delivered.

-Barry-

[admin]

That shouldn't be a problem.  Contact steven at SmartieParts.com and he'll take care of you.

[bmilberg]

Steven took GREAT CARE of me !!!

His picture belongs under "Customer Service" in the dictionary !!!!!

-Barry-